Avana Diaz Fatigued patient with suspected thyroid disease and Crohn’s disease BIOGRAPHY Avana, has been a frequent patient and goes to the doctor more o昀琀en than the average individual to seek treatment and further assess the state of her chronic conditions. She leaves the doctor with a long list of tasks in her care plan from tracking symptoms and picking up prescriptions to scheduling image studies, lab work, and specialist appointments. A昀琀er calling the specialist o昀케ce, the earliest appointment wasn’t for another four months down the road meaning she would have to endure her symptoms until the next chance at 昀椀nding answers and relief. She then makes the call to schedule her imaging study, only QUOTE to 昀椀nd the doctor order was missing the required “I am losing hope as I leave diagnostic code and couldn’t therefore book until she got it corrected. The amount of administrative appointments with more and scheduling roadblocks like these are not only questions than answers and discouraging but also take her time and energy away given a care plan that is met with from her job. She is losing hope and trust in the roadblocks and long wait times.” medical system with the extra work it takes to receive the care she needs. The more appointments with new doctors, the more forms to complete and the harder it is to keep her medical data up-to-date with multiple patient portals. NEEDS & GOALS CHALLENGES & CONSIDERATIONS • Virtual visits to allow for greater 昀氀exibility • Paperwork forms are redundant and data is • More e昀케cient request systems for prescriptions, seemingly never captured in the record. referrals, etc. • The same questions are asked multiple times • Access to enter personal medical data like during the same appointment. symptom tracking system to share daily health • Online scheduling systems are unreliable and challenges phone scheduling requires long wait times. • Online scheduling with more transparent waitlists • Patient portals only become useful once they for sooner appointments contain multiple lab test results and appointment • Universal access with integrated data to analyze notes and are accessible to other providers. and compare historical records • Dashboard to monitor trends and gain insights • An easy sign-in experience to encourage more frequent access