ORIGINAL Compiled and cra昀琀ed in Avana Diaz ARCHETYPE Fatigued patient with suspected thyroid disease and Crohnʼs disease BIOGRAPHY Avana, has been a frequent patient and goes to the doctor more often than the average individual to seek treatment and further assess the state of her chronic conditions. She leaves the doctor with a QUOTE long list of tasks in her care plan from tracking symptoms and picking up prescriptions to scheduling image studies, “I am losing hope as I lab work, and specialist appointments. After leave appointments with calling the specialist office, the earliest more questions than appointment wasnʼt for another four months answers and given a Shelly Morrison, NP down the road meaning she would have to endure her symptoms until the next chance care plan that is met at finding answers and relief. She then with roadblocks and makes the call to schedule her imaging long wait times.ˮ ARCHETYPE study, only to find the doctor order was missing the required diagnostic code and Ambitious nurse practitioner and couldnʼt therefore book until she got it attentive mother corrected. The amount of administrative BIOGRAPHY Avana Diaz 1 Shelly, 32, is a high-performing individual with a carefully curated schedule. She works part-time at the urgent care which allows her to remain involved in her daughterʼs lives. As a nurse, she cares for User Personas every patient that comes to the practice and hopes to help make them feel better, even if itʼs only for the brief time she can provide care for them. After each appointment, QUOTE Shelly works quickly clicking through the pre-built EHR templates and sending prescriptions within 5 minutes. While she “I hope I can help believes the EHR system her practice uses people receive timely is outdated and cumbersome compared to care so they can start to Dr. Charles P. Thurston, MD others she used during residency, it provides enough stability and simplicity to feel better faster and allow her to leave her work at work. She can return to the healthiest end her day with peace of mind knowing version of themselves.ˮ ARCHETYPE Experienced physician and sacrificial friend Shelly Morrison, NP 1 BIOGRAPHY Charles, 64, is an experienced physician with over 35 years as a family doctor. Nearly the last third of his career has been a struggle to transition from paper to digital patient charting in EHR systems. While he QUOTE sees younger doctors left and right who have easily adapted, he is left doing over “Iʼm a better doctor double the work to keep up. Everyone loves Doctor Thurston, and he actively cares for using a pen and paper.ˮ his patients despite the extra work. In order to maintain the relationship and trust he brings to each patient interaction, he proactively makes notes from the EHR system on his legal pad before entering the room to provide full attention to the patient and avoid wrestling the EHR system in real time. He works on his patientsʼ charts up until he goes to bed, and even though he will miss caring for his patients, he looks Dr. Charles P. Thurston, MD 1