EVENT ATTENDEES As well as asking attendees about the quality and relevance of our events, we also ask them about their demographic information and how they travel to our venues. Both of these latter two statistics reveal that our audiences are not very diverse and that attendees’ travel habits produce the largest proportion of emissions associated with our events by far. Enhancing the diversity of our events has proven to be a challenge in the past. Our hope is that the new Future Leap DEI Network (p.19) will be able to improve our performance in this area and allow us to reach, learn from and collaborate with as wide a section of our society as possible. We’re also planning to work on measures to further encourage people to take active and low-carbon forms of transport to our events to reduce the carbon footprints involved. CONSULTANCY CLIENTS Our consultants work closely with their clients during the course of each project to provide an outstanding service that meets their every need. To make sure we have a 360- degree view of the entire consultancy process, however, we’re also planning to start sending out client satisfaction surveys after each project is completed. 65