This will hopefully grant us additional insights and enable continual improvements to our consultancy service over time. CO-WORKERS Co-workers are not only our customers but part of the Future Leap community. We work alongside them every single day. Although this allows us to get to know them personally and react quickly to any informal feedback they might have, we also put in place structures for formal feedback. We’ll start running our co-working surveys on a regular schedule to make sure all co-workers’ views are being captured. We’ll also ensure co-workers are fully aware of the benefits they have access to as Future Leap Network members so they can better integrate into the Network as a whole and make the most of the resources we provide. 66