Social Results 2025: Communications and Community

2025 Social Results COMMUNICATIONS AND COMMUNITY www.socialresultsltd.com [email protected]

Contents  About us  Client relationships timeline  Client portfolio  Detailed summaries of our work  Services  Rates and Charges  Contact us

About us Social Results Limited began in 2012 whenEmma Dingle, that's me, decided to combine customer relations skills and nerdiness. My work has always involved working directly with people. I specialise in customer service, community engagement, partner comms communication, live events online and in-person, complaints resolution, and reputation management. Social Media in 2012 As social media use had really picked up, I decided that it was time these skills were used to improve online social media engagement for business, social enterprise, and charity. Digital Comms and Engagement 2024 and beyond Social Results now provides strategic and hands on content creation, content management, copywriting and editing services, social analytics reporting, G4A reporting, Looker Studio, digital communications audits, guidance and training. AI Services – Chat GPT etc. I also provide AI chatbot, LLMand machine learning Quality Assurance (QA). If a machine is going to communicate with humans on your behalf, I can help.

Client relationships timeline

Client portfolio The following pages showcase some of the work we have done with some of the incredible organisations and individuals we have had the privilege to work with. Both private for profit, not-for-profit and charities as well as individuals in the arts and tech fields seeking bespoke communications services. If it needs to be online Social Results and our unique network of creative and technical professionals will get you there. We can put you in touch with web developers, designers, UX specialists, accessibility champions, voice artists, videographers, and live events broadcasters and many more.

Data Annotation Tech • AI Chatbot, LLM QA • Model evaluation • Prompt engineering • Safety and accuracy assessment • Personal and business use case assessment • Specialising in communications, social media, English languages and cultures.

MS Society • Social media management. • Copywriting and editing for website and social media. • Cataloguing past and finding new medical research information. • Editing information to show latest MS medical research findings. • Editing current information for tone of voice and formatting to suit website. • Identifying new categories required to ensure everyone living with MS can find the information and support they need. • Web content editing Drupal and Sitecore CMS. • Content production for the MS Society version of a new Digital Health Assistant AI machine learning app for chronic illness management. • Website content audit. • Moderation of the Scott Mill's Facebook Live pub quizzes. An extremely popular and busy, weekly fundraising event to help fund the MS Helpline during the COVID-19 pandemic lockdown. • Working with Community and Events fundraising team to create fundraising resources for supporters. • Multi-stakeholder project management. • Design project management. • SEO copywriting project.

MS Society • Social media strategy - content production and scheduling. • Facebook, LinkedIn, Instagram, Twitter, and YouTube content creation,moderation, signposting, and public relations • Campaign management #ScareMS,#MSEnough️, #WrapUpMS️, #LoveAndMS • Event project management #MSAwards • Silverpop (IBM Watson Marketing) • Eventbrite • Moderation of MS Community microsite on Drupal • Copy editing for tone of voice, accessibility, and social audiences • Creative project management of digital video appeal • MS community, research, and general web editing, editing and copywriting • User journeys, UX, fundraising events • Crisis communications management • Targeted social fundraising, campaign and event recruitment campaigns • Photoshop and various image editing software

Virgin Media & Virgin Voom 2018 • Social media draft posts and strategy for late 2020 and early 2021 campaigns. • Social media and community engagement support and management for VOOM 2018. • Live event social media. • Content creation. • Web-editing including tracked shortlink production. • Social media channel management. • Reporting to Virgin Media Business team. • Copywriting, copy editing for social media and website. • Photo editing from events and brand campaigns. • Research of business sectors and startups to showcase. • Ongoing social media and community engagement for VOOM Pioneers. • Entrepreneur community manager for virg.in/VoomPioneers

Virgin Media & Virgin Voom 2018 • Community management. • Content creation and design work. • Brand development. • Website content management and editing. • Social media channel management. • Community management and digital engagement for the VOOM 2018 pitching competition. • Everything entrepreneur. • Helping startups, small business owners, not for profits, social enterprises and charities make themost of VOOM 2018. • Also, the home of the Virgin Unite Impact Award. • Social and Community Engagement Manager.

RNIB • Paid social media campaigns for various teams • Audience targeting and budget allocation • Content creation • Copy editing • Paid social reporting

Innisfree Therapy • Management of Facebook, LinkedIn, Instagram and Google Business. • Content creation, copywriting and media • Content strategy • Website management, content, SEO and technical aspects • Project management • Workingdirectly with Senior Leadership Team. • Social media guidance for team • Google Analytics • Google Console • Looker Studio • Social analytics

Challenge Works (Nesta Challenges) • Building website analytics reports from GA4 using Looker Studio. • Advice and recommendations to aid the analysis accuracy of future campaigns. • Management of the content migration from the organisation's website on an older version of WordPress to the Gutenberg editor, rebranding at the same time. • Management of the rebranding design and deployment changing from Nesta Challenges to Challenge Works. • Information architecture for new Challenge Works and reworking of the Longitude Prize on Dementia websites. • Print and digital design work to ensure event deadline was met. • Rebranding deployment across the organisation, and online. • Building new website for The Longitude Prize on Dementia.

Challenge Works (Nesta Challenges) • Buildingand content management of Mombasa Plastics Prizewebsite. • Training staff how to use older and newer WordPress platforms depending on whether they areworking on older legacy or newerCMS. • Workingdirectly with Senior LeadershipTeam. • Emailand newsletter redesign andmessaging. • Webediting, digital comms guidance, standardediting. • Videoediting feedback. Video editing for website homepage and social media. • Socialmedia assessment and light touchmanagement. • Managingone staffmember.. • Sourcing and managing one freelancer whilst covering for the two full time comms team members.

The National Autistic Society • Management of Facebook, Twitter, LinkedIn, YouTube, and Instagram channels. • Delivery of TMI 2017 Campaign #AutismTMI with partner agency Don't Panic with in-excess of 6 million views of the Make It Stop film so far. • Live social media for London Marathon working with the Fundraising team, supporters, and 194 runners. • Live social media from Autism Uncut Awards at BAFTA. #AutismUncut • Live social media from Autism Awards and Professionals Conference in partnership with Network Autism the professional branch of the organisation. #ProfConf. • Live social media from the National Garden Scheme launch event. • Streamlining of social media procedures to improve delivery times for internal clients.

The National Autistic Society • Working closely with Content team to ensure smooth delivery of content suited tovarious social channels. • Introduced Trello for project management, and testing of major campaign materials. • Social community management, including signposting, conflict resolution, moderation,and escalation of cases requiring safeguarding. • Research into and activation of Facebook Workplace for testing by internal commsteam. • Working with digital team for the smooth transfer of the NAS Community Forum to anew platform. • Introduced colleagues to Facebook Dark Posting as a new communication option toenable specific audience segments to be targeted appropriately. • Creation of social media training resources for NAS Branches.

The Apple Tree – Bohemia Club • Social media content creation and management. • Community management. • Organic event promotion. • Creative strategic social media channel management. • Live events social media. • LGBTQIA+ content creation, management and moderation. • Digital engagement online and emails. • PR consultancy. • Web editing. • External communications. • Eventbrite and Outsavvy.

Kings College Hospital Charity • Social media strategy and content creation for The Great Hospital Hike fundraising event • Social media content creation and deployment for Christmas Countdown • Social content creation and strategy plans for New Year's posts • Social media assessment and training • General social media strategy planning • Facebook Page management troubleshooting with Facebook team

Lord Buckethead (2017 only) • Social media training. • Facebook management. • Strategic and tactical Facebook in-character engagement and interaction. • Election day character interaction with public. • Paid social Facebook ads. • Social media backup and support all channels. • Some PR and Comms guidance for election team.

Chiltern Railways • Social media customer relations cover for week between Christmas and New Years and first week of January. • This followed employment of 8 months leading the social media team, providing full communications services on- platform and online, real time customer service,Train Controller team liaison, Network Rail engineering communications liaison, real time ticketing information, social and online customer service team training, crisis comms, print and design, and PR services.

Services • Community engagement. Our Services are tailored to meet the specific needs of • GA4 reporting. eachorganisation or individual we work with. • Looker Studio. • AI copywriting, prompt engineering, safety testing and QA. Prices start at £375.00 per day. • Chatbot, LLM, LaMDAaccuracy and safety assessment. Rate increases depend on people management • Event social media. responsibilities, and project stage. • Digital engagement. Rate negotiable for not-for-profit, charity, social good • Content management. and creative clients. • Web editing. • Brand management and deployment.  Copywriting for digital and print. • Digital and print design.  Editing for digital and print. • Medical and psychologywriting.  Strategic digital communications. • External and internal comms. • Crisis communications planning and deployment.  Creative digital communications. • Social Media - creative, strategy, technical and planning.  Project management.  Content management.  CMS and CRM management.

Charges and fees Prices start at £375.00 per day. Increases depend on people management responsibilities, and which project stage we're brought in to work with your team. If your deadline is short, or something needs fixing, get in touch. We're here to help get you and your team successfullyacross the line. If it needs doing, we always find a way. And if wedon'thave the time or the knowledge, we have a great network of trusted specialists on hand to help.

Contact us socialresultsltd.com/contact-us socialresultsltd.com/contact-us [email protected] [email protected] https://www.linkedin.com/in/emmadingle/ https://www.linkedin.com/in/emmadingle/