Scope of Hard and Soft Services Hard facilities management services pertain to the physical structure of the building and can’t be removed. They directly affect the safety and welfare of employees and visitors and are required by law. In contrast, soft facilities management services are not necessarily required by law and may be added or removed. Typically, soft FM services make a building more pleasant and comfortable for its occupants. They can also make the building more secure. The type of soft services a business needs to employ depends on the type of business and occupant requirements. Hard Services Soft Services Mechanical, Electrical and Plumbing Cleaning Building Fabric Maintenance Security Lift & Door Maintenance Mail Management Lightning & Power Issues Waste Management HVAC Maintenance Catering Car Parking System Coincierge / Reception Building Management System Landscaping Decoration & Refurbishment Pest Control Escalator Service Handyman Services Fire & Security System Hygiene & Clinical Waste Generator Maintenance Portering Minor Project Management Ground Maintenance Testing & Inspection Health & Safety Services UPS Maintenance Furniture & Equipment Civil & Carpentry Work Vending Machines Source: TechSci Research © TechSci Research 1010