12 © TechSci Research Scope of Hard and Soft Type Services 12 Hard Services Soft Services Mechanical, Electrical and Plumbing Cleaning Building Fabric Maintenance Security Lift & Door Maintenance Mail Management Lightning & Power Issues Waste Management HVAC Maintenance Catering Car Parking System Coincierge / Reception Building Management System Landscaping Decoration & Refurbishment Pest Control Escalator Service Handyman Services Fire & Security System Hygiene & Clinical Waste Generator Maintenance Portering Minor Project Management Ground Maintenance Testing & Inspection Health & Safety Services UPS Maintenance Furniture & Equipment Civil & Carpentry Work Vending Machines Source: TechSci Research Hard facilities management services pertain to the physical structure of the building and can’t be removed . They directly affect the safety and welfare of employees and visitors and are required by law . In contrast, soft facilities management services are not necessarily required by law and may be added or removed . Typically, soft FM services make a building more pleasant and comfortable for its occupants . They can also make the building more secure . The type of soft services a business needs to employ depends on the type of business and occupant requirements .