Net Promoter Score (NPS) The NPS is a metric that measures customer loyalty. To calculate the NPS, ask your customers how likely they are to recommend your company to their friends or family on a scale from 1 to 10. You could use SurveyMonkey or another survey tool to collect responses. There are many other ways to measure engagement. Discuss with your partner web designer on how to work on this to be able to arrive at the best web design your target audiences will enjoy and appreciate. These are just some of the most popular methods. By tracking these engagement metrics, you’ll be able to assess how well your customer engagement strategy is working and make necessary changes to improve it. Google Analytics Google Analytics is a wonderful tool for monitoring a variety of customer metrics. You could, for example, track the number of page views, average time on a page, bounce rate, and other essential data. The best part is that Google Analytics is free to use. Ecommerce website and professional brand websites can gather a lot of information that can be advantageous with their brand thru Google Analytics. Surveys Another exceptional way to measure engagement is to send surveys to your customers. You could use a tool like Typeform or SurveyMonkey to create beautiful surveys and collect responses easily. Social media analytics tools If you want to get more insights into how users interact with your brand on social media, you should consider using social media analytics tools. These tools will help you track various metrics, such as the number of retweets, likes, comments, and shares. Customer feedback software Customer feedback software is another great way to collect feedback from customers. This type of software allows you to collect reviews and testimonials from customers easily. Customer Satisfaction Score (CSAT) The CSAT is a metric that measures how satisfied customers are with your company. To calculate the CSAT, simply ask your customers to rate their level of satisfaction on a scale from 1 to 10. You could use SurveyMonkey or another survey tool to collect responses. Net Promoter Score (NPS) The NPS is a metric that measures customer loyalty. To calculate the NPS, ask your customers how likely they are to recommend your company to their friends or family on a scale from 1 to 10. You could use SurveyMonkey or another survey tool to collect responses. There are many other ways to measure engagement. Discuss with your partner web designer on how to work on this to be able to arrive at the best web design your target audiences will enjoy and appreciate. These are just some of the most popular methods. By tracking these engagement metrics, you’ll be able to assess how well your customer engagement strategy is working and make necessary changes to improve it.