WE OFFER END TO END CAPABILITY WITH A FOCUS ON ACHIEVING ADOPTION While the transformation is technology led, change is human-centred. We fully recognise that the modernisation journey will be a complex undertaking and that not all users are created equal. The people focus and adoption journey is pivotal in embedding the new way of work with UNISA users; a key to success which has been given notable consideration by the change management and training team. Manage Change & Deployment & Acceptance Adoption Awareness & Understanding Mobilisation & Buy-in • Develop Change Management • Track adoption • Project kick-off and • Develop Personas and Playbook • Facilitate super user sponsor High-level impacts • Create/package supporting support communication – • Analyse training needs material for change management • Close-out and handover formal launch and training execution 1 2 3 4 5 Champion & Communication and Train the Trainer & Ongoing Stakeholder Map Engagement Drive Readiness Communication • Identify impacted business • Collaborate with Unisa change • Rollout of training to Trainers • Weekly / Monthly as areas / users and change network to build business and identified super user per the Comms Plan champion network awareness audience • Decided artefacts • Engage these stakeholders • Facilitate understanding • Confirm support structure eg: Postcards, throughout the journey sessions and readiness for deployment Newsletters, • Build communication artefacts Although we leverage our global assets and learnings, the home-grown change and training team appreciate our rich South African culture, diversity and people drivers and bring the experience required to engage effectively. Our Change Management and Training team have been capacitated to drive the engagements and training required to support all impacted users, with a key focus on adoption. Copyright © 2020 Accenture. All rights reserved. 11