Contents Introduction ...................................................................... 2 Rent Payment .................................................................... 4 How to contact Direct Properties ........................................ 5 Tenancy Agreement ........................................................... 6 Utility Bills ......................................................................... 7 Useful Contacts .................................................................. 8 Maintenance ................................................................... 10 Lost or stolen Keys ........................................................... 11 Referral Program and feedback ........................................ 12 The Moving Out Process ................................................... 13 Your Responsibilities as a tenant ...................................... 14 3