Maintenance If you come across an issue with maintenance, use our simple to use automated maintenance reporting service via PropertyFile. We want to make things repairs@direct- as easy as possible for you, properties.co.uk along so we have a few methods with a picture of the issue. to submit maintenance We will aim to respond to issues to us. The absolute each issue as fast as we fastest way is via can, we’ve included a PropertyFile. table below to give you an You can also submit idea of what kind of maintenance directly from timeframe you can expect our website via Report a with regards to repair or you can simply maintenance. email into us directly at Example Contact Visit Emergency Gas Leak/flood Immediately Immediately Urgent- broken boiler same day same day priority Priority leaky tap 1-2 days within 7 days Standard broken table leg 2-3 days within 28 days 10