OM Datasheet

DATA SHEET Ascent Order Management (OM): Simplify Order Lifecycles Ascent Order Management is critical for an organization to achieve a 360 degree view of its operations. Ascent OM simplifies the complexity of an omni-channel organization’s order lifecycle from inception to delivery. It efficiently tracks the cycle of people, internal fulfillment processes and connected apps to create a better end- to-end customer experience. Ascent Order Management extends the value of Salesforce for customer service, sales, field service, and warehouse teams. Ascent OM extends the Salesforce standard order entry interface and price books to add new fields and functionality to assist in managing orders and costing. Pick, Pack, & Ship Order Management Leverage standardized rules to View all omni-channel orders in a central i ntelligently select products to pick, l ocation for a more effective ordering pack, and ship. system. Create, review, activate and respond to individual orders or view at the Use in-house or third party logistics dashboard level for macro-level insights. (3PL) systems for warehouse shipping via Ascent OM or APIs. Order Packages Tie to a tracking number and record which serials and lots are packed Rule Based Order Picking i nside of box. Aggregate and connect orders to picking tickets, perform wave and Customer Returns i ndividual picking. CSRs and field service are able to trigger returns based on customer inquiries into the call center or out in the field. Full orders lifecycle, from creation to delivery & powerful insights into suppliers, vendors, and warehouse fulfillment.