Ascent IOM Demo Scripts

ASCENT IOM DEMO SCRIPTS _________________________________________ Ascent Inventory and Order Management (IOM) Script: [Opening Slide] While both Ascent Inventory Management and Order Management can be used as stand alone products, installing them together in an org (Ascent IOM) creates added efficiencies towards achieving a 360 degree view of your operations. Ascent Order Management interfaces focus on process and completing steps. But now with IOM they will collect inventory related information. At the same time Ascent Inventory’s centralized transaction ledger automatically consolidates Ascent OM transactions with a new dimension. App awareness in Ascent IOM creates a seamless user experience and adds data integrity without requiring painful integrations. Ascent IOM also enables end to end returns management (aka reverse logistics) to improve your customer service, field service, and lower operational costs. [Jump to a Case Slide showing RMA From Customer > Lot > RTV to Vendor flow chart] Today the main feature we are going to show off as part of the IOM solution is reverse logistics. It often has broad reach across organizations touching customers, vendors, sales, commerce, purchases, and (deep) into all operational nuances of inventory management. Since we are going to be moving quickly across business units - here is a depiction of the steps we are going to take today. [Jump to case] Here we see a case from a customer letting us know the Mineral Oil we sold them is of poor quality. We ask them to go ahead and do a return. So we will go back and find Samantha's order and create the return there. [Click through to the order here] Now I can see exactly what Samantha has ordered, and we know she just wants to send back the Oil, so we will click return order. Select the products she wants, and return the whole amount. And now the return is created. We can link this back to the case so we can give Samantha her RMA number for her reference. [Type in Samantha’s RMA number and hit send] Now when she returns this to us, we can process the inventory back into the original lot because we want to send this whole batch of oil back to the vendor now. Here you could do a step for inspection if you like, but we are going to cut right to the point.