Coastlink 2023-2024 Annual Report

2023-2024 ANNUAL REPORT ENABLING LIVES OF CHOICE, INCLUSION AND OPPORTUNITY COASTLINK.ORG.AU

02 A MESSAGE FROM THE CHAIR AND CEO 2023-2024: A Year in Review John Mouland Lynne Graham Chair, Coastlink CEO, Coastlink On behalf of our organisation and the Board As our organisation continues to grow, we of Directors, we are happy to present are also constantly evolving to meet the Coastlink’s Annual Report for 2023 - 2024. needs of our clients, staff and stakeholders. Despite the ever-evolving nature of the We have continued to upgrade our venues disability and aged care sector, it is our and facilities for the benefit of our clients, pleasure to report that Coastlink has most notably through the enhancements achieved some fantastic outcomes over the made to our Woy Woy Activity Hub. past financial year. The way we deliver our supports is also During this time, we have welcomed Lynne becoming increasingly flexible, with a larger Graham as our new CEO, and successfully variety of activities on offer, and we are achieved our Aged Care Accreditation. continuing to investigate further opportunities to enhance our accommodation options. Together with our Chair and Board, Lynne has been steadily focused on streamlining We would like to take this opportunity to our internal processes and procedures, and thank all of our dedicated Board Members for finding new ways to improve efficiencies providing their skills and expertise to support within our organisation. the strategic growth of our organisation over the past financial year. By embedding a culture of continuous improvement, we are confident Coastlink will Your ongoing commitment to good remain a sustainable and innovative governance has been instrumental in leading provider on the Central Coast. our organisation into its next chapter. 02

02 In 2025, Coastlink will celebrate 40 years of Their ongoing support and feedback is also operation, which is a very significant what ensures our organisation continues to organisational milestone. be the best it can be. Back in 1985, Coastlink began as a non- Every day, we change the lives of people profit organisation providing family-based living with disability by removing barriers to care for children living with disability. their success, and none of this would be possible without the commitment, Over the last four decades, our services experience and resilience of our invaluable have grown, changed and expanded to meet Coastlink contributors over the past four the needs of our clients and community. decades. In 2025, we are proud to be celebrating our In particular, we extend our appreciation to organisation as a provider of quality aged our staff, who remain as the beating heart care, disability supports and accommodation of the organisation. options to people of all ages with a variety of physical, intellectual, sensory, social or age- We also give our heartfelt thanks to our related abilities. clients and their families, who inspire us to deliver exceptional programs and services While our organisation may have evolved, every day. our commitment to improving the daily lives of our clients remains steadfast. Our purpose has always been to support you to live a life of choice, inclusion and Indeed, our clients and their families remain opportunity, and we thank you for trusting at the centre of all that we do and every us with your care. decision we make. Living Your Way, John Mouland Lynne Graham Chair CEO We acknowledge the Darkinjung people, the Traditional Owners of the land in which Coastlink operates. We acknowledge the continued deep spiritual attachment and relationship of Aboriginal and Torres Strait Islander peoples to this country, and pay our respects to Elders past, present and emerging. 03

08 ABOUT US 268 199 227 Support Aged Care Disability Coordination clients clients clients Coastlink is proud to be the Central Coast’s most trusted 178,358 disability and aged care Staff hours in Disability supports provider. 20,792 Our Vision: People living full and Staff hours in Aged Care supports exciting lives. Our Purpose: To enable lives of 235 choice, inclusion and opportunity. Coastlink staff during 2023/2024 Our Values: Honesty Accountability Inclusion Respect Empathy

08 WHAT WE DO DISABILITY SERVICES As an approved NDIS Provider, Coastlink partners with you to achieve your dreams – no matter your ability. We help you to choose the right supports from our range of flexible and innovative services, so you can live your life, your way. If you’re looking for your new supported disability home, we also have a range of accommodation venues across the Central Coast. Coastlink’s short stays, getaways and holidays are legendary among clients and the community. AGED CARE SERVICES Continued independence and quality of life are at the heart of Coastlink’s aged care supports. Our holistic approach to aged care helps you live with greater autonomy by addressing your physical, social and emotional needs. Our professional carers can help you safely stay in the comfort of your home longer, while our warm and inviting Friendship Group at our Woy Woy Activity Hub is the perfect place to meet new people, enjoy a meal and have a good laugh. 05

I n o u r 2 0 2 4 A g e d C a r e C l i e n t S u r v e y 100% , of respondents agreed that Coastlink staff members always treated them fairly and with respect and dignity.

08 OUR YEAR IN REVIEW JULY 23 SEPT 23 AUG 23 Coastlink Lodge is Coastlink Board issues Casa Capace, a officially renamed Roberts statement on the specialty disability Lodge in honour of long- Aboriginal and Torres accommodation in standing Board member, Strait Islander Voice to Gorokan, is officially Helen Roberts Parliament opened FEB 24 OCT 23 DEC 23 Coastlink’s Annual The Social, Community, JAN 24 Coastlink’s General Meeting is Home Care and Disability organisational redesign held. Steven Paul Services Industry Lynne Graham is is announced, and resigns from the Board (SCHADS) Award is appointed as new Chief consultation process and is welcomed as a rolled out throughout the Executive Officer of with staff is commenced Life Member organisation Coastlink MAR 24 APR 24 MAY 24 All standards for Aged Coastlink’s Quality Work begins to Care Quality Audit Care Advisory Body refurbish Coastlink’s Accreditation for CHSP is implemented South Woy Woy and Aged Care Progress Hall Packages are met, with nil non-conformance JUNE 24 Recruitment is completed for key roles as part of the organisational redesign, which is ready for implementation in July 2024

STRATEGIC REVIEW 2023-2024 KEY FOCUS AREAS 2023-2024 ACHIEVEMENTS Coastlink’s services enable our clients to QUALITY AND achieve their personal goals, as the OUTCOMES organisation continues to be recognised as a trusted local disability and aged care provider. The scope and scale of Coastlink services are GROWTH continuing to expand to meet the needs of clients, their families and the community. Coastlink is building a skilled, motivated and WORKFORCE CAPABILITY empathetic workforce, with a culture of AND CAPACITY innovation, commitment and ethics that aligns with our values.

CLIENT SPOTLIGHT: ANDREW STIMSON Our physical and emotional health and Andrew lives in the Gosford Central Ability SDA Apartments: stylish, purpose- fitness is something we should all built apartments that include access to prioritise, and it’s great that our team can onsite support providers to ensure help you with this, too. tenants can live safely and independently. How did you first come to be part of the Coastlink family? Can you tell us a little bit about you?

MUCH-LOVED WOY WOY ACTIVITY HUB GETS A MAKEOVER Our team delivers a wide range of aged care and disability programs from our Woy Woy Activity Hub, and in 2024, we made it a priority to fully reinvigorate the space for our clients to enjoy. From our eye-catching new signage to our fresh new garden beds, our rejuvenated Activity Hub now allows us to provide the best possible experience for all of our Coastlink clients and staff. You can learn more about our Friendship Group for seniors, which is held at the refreshed Woy Woy Activity Hub, on our website. 11

NSW SENIORS FESTIVAL 2024: AGED CARE EVENT SUCCESS In celebration of the NSW Seniors9 Festival in March 2024, we extended a warm welcome to local seniors to enjoy a 8meet and greet9 morning tea at our reimagined Activity Hub in Woy Woy. It was a pleasure to see our Aged Care clients,

CLIENT SPOTLIGHT: COREY POLLOCK Corey is a participant in our Community Access Program, which helps people

COASTLINK LEGEND: SHARON MANSFIELD S h a r o n GENERAL MANAGER - NDIS As one of our longest-serving staff

OUR FUTURE Changing Lives Today and Every Day To Come Over the 2023 - 2024 Financial Year, under the guidance of its Board and new CEO, Coastlink has been continuing to implement a range of innovative strategies to ensure we remain at the forefront of our industry. The organisation has embarked on an organisation-wide restructure to ensure we are 8fit for the future9 and operating in the most efficient way possible. Placing people at the core of everything we do, we have also continued to increase the capability of our workforce with ongoing training and career pathways, so they are equipped to provide the best quality disability and aged care on the Central Coast. As we move into our 40th year of operations, our goal is to harness the opportunities provided by technology to foster a culture where our support staff have the flexibility and time to engage in genuine and meaningful relationships with our clients, to deliver even greater results. The future for Coastlink is serving with purpose, redefining what disability and aged care can look like for our clients, and continuing to provide holistic, person- centred support and care. In 2023 - 2024, we provided ... CONSISTENT, BEST-PRACTICE AND SUPPORT THAT WAS CLIENT-FOCUSED BEST QUALITY THERE WHEN YOU CARE SERVICES NEED IT 694 Disability, Aged 235 committed, Our staff provided Care and Support caring staff members 199,150 hours of Aged Coordination clients worked at Coastlink Care and Disability were supported during 2023/2024 client supports ... And there’s so much more still to come 17

05 2023 - 2024 FINANCES STATEMENT OF FINANCIAL PERFORMANCE 2024 $ MM Revenues $ 17.9 Other Revenues $ 0.1 TOTAL REVENUE $ 18.0 Expenses $ 18.6 SURPLUS -$ 0.5 Other Comprehensive Income $ 0.7 TOTAL COMPREHENSIVE INCOME FOR THE YEAR $ 0.2 STATEMENT OF FINANCIAL POSITION 2024 $ MM Current Assets $ 4.1 Non-Current Assets $ 8.7 TOTAL ASSETS $ 12.8 Current Liability $ 1.9 Non-Current Liabilities $ 2.5 TOTAL LIABILITIES $ 4.5 NET ASSETS $ 8.3 18

05 Revenue by Service Area NDIS Income: 81% Homecare Packages: 9% Government and Grant Revenue: 5% Brokerage Income: 2% Contributions Received: 3% Revenue ($) Surpluses ($) 20000000 15000000 10000000 5000000 0 1 3 4 5 6 7 8 9 0 2 3 4 2 1 1 1 1 1 1 1 2 2 2 2 0 0 0 0 0 0 0 0 0 0 0 0 2 2 2 2 2 2 2 2 2 2 2 2 19

Coastlink’s Board Coastlink is governed by an independent Board of Directors, whose expertise and vision helps us to build a community where everyone enjoys a life of choice and inclusion. A strong, skills-based Board, this team of strategic leaders are all members or graduates of the Australian Institute of Company Directors (AICD), and govern using contemporary methods. With expertise in risk mitigation, governance and strategic planning, the Board is client-focused, and works to ensure Coastlink provides the best quality services for people who are ageing or living with disability on the Central Coast. Through the strategic direction they have set over the past financial year, the Board remains committed to ensuring Coastlink will deliver high-quality care into its fortieth year and beyond. A recent key focus for our Board and Executives has been the development of a new Board Calendar, which will allow us to further enhance our organisational commitment to good governance. In addition, regular site visits and meetings with our clients and their families ensures the Board receives ongoing feedback, so that they can continue to keep our clients at the heart of all decisions made. You can learn more about Coastlink’s Board Members on our website. 20

coastlink.org.au (02) 4321 1022 [email protected] PO Box 759, Gosford 2250