David Hammond
Former strategy consultant with 4 years experience in strategy consulting. Lots of experience setting up new teams and organisations. Have spent the last 9 months working for a Rocket Internet backed startup to set up UK operations.
address: Flat 9, 39 Central Hill, SE19 1BWLinkedIn: uk.linkedin.com/pub/davidhammond/46/222/293/ email: [email protected]: +44 (0) 7809 455 473 David Hammond Former strategy consultant with 4 years experience in strategy consulting. Lots of experience setting up new teams and organisations. Have spent the last 9 months working for a Rocket Internet backed startup to set up UK operations. Relevant Experience November 2014 to August 2015 City Manager at SpaceWays.co.uk / Rocket Internet ●Managed London market for SpaceWays.co.uk, a ‘by the box’ storage service launched in 2014 by venture capital firm Rocket Internet. ○Took ownership of customer growth in London. Grew business by over 900% in 8 months. ○Managed growing team and hiring process to recruit 7 new people for key roles ○Set up Zendesk for customer service and put in place CRM / Sales reporting ○Set goals for the team, analysed results and reported progress to cofounders and investors ○Set marketing strategy and ran over a dozen campaigns to identify most effective marketing channels ○Initiated and developed business partnerships to drive growth (e.g. Groupon, referral partnerships) September 2012 to November 2014 Strategy Consultant at Accenture ●Designed and implemented a new marketing strategy for Royal Dutch Shell across 13 countries ○Ran workshops with senior stakeholders to identify required strategic changes and worked to develop a new organisational design that would improve efficiency and maximise ROI ○Presented planned changes to global Vice President of marketing to obtain approval and funding ○Supported operational rollout of changes including delivery planning, stakeholder management, new hiring, training approach, project management and value tracking ●Designed 11 new marketing and customer service channels for Halifax Bank ○Identified 11 new technologies that could ‘digitise’ the customer experience in bank branches ○Developed and presented £3 million business case for implementing this technology at 24 branches ●Project managed customer retention initiative at Lloyds Bank involving 10,000 customers ○Managed team to analyse customer activity and proactively contact customers that appeared likely to stop using the bank. Also chaired weekly calls with >50 stakeholders to report on project progress ●Project managed data analysis project at EDF Energy involving > 1 million customers ○Project managed team of data scientists to analyse customer data and improve billing processes. Responsible for reporting findings back to the client. October 2010 to September 2012 – Analyst at Accenture ●Developed new customer relationship management strategy for Aviva ○Supported creation of financial model to identify £10 million of efficiency savings then created board level presentation material to articulate the strategy and required changes ●Customer experience and website design at United Utilities ○Organised a series of several client workshops to gather requirements and agree on the design of a new customer service website. Also created a detailed wireframe to demonstrate website functionality ●Data Analysis at Royal Bank of Scotland ○Created Excel VBA model to analyse available data and automatically generate insight on operation of internal social collaboration tool used by over 10,000 employees Education Sep 05 to Jul 09 University of Glasgow, LLB (Hons) Law ●Achieved upper second (2/1) law degree grade at honours level ●President of University Law Society (0708) Sep 99 to Jul 05 Cults Academy (Aberdeen) ●3 Scottish Advanced Highers and 5 Scottish Highers FULL WORK HISTORY AND REFERENCES AVAILABLE ON REQUEST